About payment

How to pay?

We use several payment methods. Whichever method you choose, your payment is secure. Which options do we offer?

We use Stripe for payments by the following credit cards: Visa, Mastercard, American Express

Payment by PayPal is easy, you only need to enter your email address and password. The amounts can be paid by using a direct debit system or a linked credit card. You can also transfer money into your PayPal account to ensure that you have a PayPal balance.

What if my payment is unsuccessful?

Should the payment process fail (which happens in very rare cases), you are automatically directed back to the payment page and you will see a notification that the payment was unsuccessful. You can then choose the same or another payment method from the list. If your payment fails again, or you can’t return to the payment page, then please contact us so we can try to find a solution for the problem.

About shipment and delivery

How long before I receive my order?

Provided the article is in stock or unless we agreed on a different delivery period, we maintain the following guidelines:

If you order before 3.00 pm, we always try to ship your order on the same day. Orders received after 3.00 pm are shipped the following day.

We arrange shipments through Shippo using USPS. You can choose from several options, from 7 days-delivery through USPS Parcel Select to a 1-day delivery through USPS Priority Mail.

The shipping costs will show up as soon as you have entered your address during the ordering process.

What if my order can’t be delivered (in time)?

To deliver your order, we use parcel delivery services of USPS. You can follow your shipment via the Track & Trace code that you will receive when your order has been shipped. The carriers will do their utmost to deliver your package as quickly as possible. But we can’t give a 100% guarantee as something may go wrong. If this happens, please contact USPS as soon as possible so they can seek a way to solve this.

When the delivery will be delayed or when we are unable to ship (part of) your order, we will notify as soon as we know. In that case, you are entitled to cancel the order.

What to do when my shipment get damaged or lost?

All products purchased through our website are transported and delivered to you by an independent carrier not affiliated with, or controlled by ToolKid. Title to products purchased on the website, as well as the risk of loss for such products, passes to you when ToolKid delivers these items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. You are responsible for paying all sales, use and other taxes relating to any of your purchases or products from ToolKid through the Website.

About warranty

Do my articles come with a warranty?

Of course your articles come with a warranty! We set high requirements when it comes to the quality of our products and guarantee that the article you buy is in perfect condition and will not malfunction when it is used in a normal way. So as long as the tool is used as it should be used, meaning, for instance, that the drill is used for drilling and the saw for sawing wood, there will be no problem at all.

Even so, despite our strict quality control and the fact that you ensure that your child uses the tool properly, it may happen that the article no longer does what it must do, although this occurs very rarely.

But if so, please notify us by email at knockknock@toolkid.com so that we can try to find the best possible solution together. Depending on the problem, we may choose to have the article repaired or replaced by a new one.

What is the warranty certificate for my article?

Your invoice or purchase receipt also serves as your warranty certificate. You can always find it in your account with your orders or in the order confirmation you received from us by email.

What is the validity of the warranty?

ToolKid warrants that the products sold through the website will be free from defects in material and workmanship under normal circumstances for a period of thirty (30) days after your purchase, subject to the conditions stated above.

What happens if the defective product is covered by the warranty?

In the event of a failure of the foregoing warranty, ToolKid will replace or refund the purchase price of such products at ToolKid’s expense and option. This warranty only applies to original purchases of the products from the Website and does not extend to any person that acquires such products on a used basis. Your exclusive remedy, and ToolKid’s sold obligation and liability with respect to any defective product, is limited to the replacement or purchase price refund of such product.

In the event that the defect is covered by the warranty, ToolKid will make a proposal to replace the item or refund the purchase price, at ToolKid’s expense and option. This warranty only applies to original purchases of products from our website and does not extend to any person that acquires such products on a used basis. Your exclusive remedy, and ToolKid’s sold obligation and liability in respect to any defective product, is limited to the replacement or purchase price refund of such product.

About return shipment

Can I return my articles?

We expect our customers to be 100% satisfied with the products that we provide through our website. However, if you are not 100% satisfied, our products can be returned to us within thirty (30) days from the date your order ships. The costs for the return shipment are at your expense.

The product must be in its original condition, unused and in its original packaging.

After receipt we will refund the purchase price of your order minus shipping and handling charges.
If we do not receive your return in its original condition, a service charge of $8.49 will be deducted from your refund.
This policy applies for domestic orders only

We do not accept returns after 30 days from the date your order ships.

How do I return my articles?

We would like to know in advance that you are planning to return your order.

Please send an email to knockknock@toolkid.com and let us know that you intend to return the article(s). Please state your order number and reason for return.

Then, please repack the item(s) you are returning in the original shipping box or a similar box. We recommend returns be shipped via a method which provides proof of delivery such as UPS, FedEx, or registered mail. You should make note of your tracking number for your files. ToolKid is not responsible for items lost during shipping. Shipping charges are not refundable.

If further assistance is needed, please email us at knockknock@toolkid.com

Tip: keep your proof of posting receipt. This allows you to trace the package when something goes wrong.

What is the return address?

During the return notification process, you will receive the right return address in your mailbox.

How do I know that you received my return shipment?

That is very easy. You can follow your shipment via the track & trace information from your shipper of choice. We will also notify you by email when your return shipment has been processed.

How long does it take to process a return shipment?

We normally process your return shipment within 10 working days. We will send you a notification by email and refund within 14 days provided you have no comments on the notification by e-mail. Also please see article 7 of our general terms and conditions.

What do I do when something is wrong with the delivered articles?

Your order is packaged and delivered to the carrier with the utmost care. Even so, an article may be defective (subject to the limited warranty provided in Section 18 of our Terms and Conditions), or incomplete when it is delivered. If this happens, please let us know immediately at knockknock@toolkid.com so that we can make it right.

It will be convenient if you can send us photos of the incomplete package or defective article. This makes it easier for us to find the best way to solve the issue.

About complaints and liability

I have a complaint, what do I do?

Service is one of our key concerns and we will do our utmost to process your order to satisfaction. But something may go wrong as we are still human and humans make mistakes. Do you have a complaint about a product, the processing of your order, or our services?

Please let us know and we will immediately start working on solving your issue.

You can send an email to knockknock@toolkid.com.

We generally manage to solve the problem straight away. And if we don’t, we will certainly let you know that we received your message. We will then try to send you a fitting answer or offer a solution as soon as possible, at least within 14 days. If this is going to take longer, we will also let you know.

What about damage or injuries?

Products supplied by ToolKid may contain sharp points or otherwise that can cause injuries to children and others. These products have been approved and found safe according to the European safety standard for toys (Toy Safety Directive 2009/48 / EC and EN71, parts 1 and 3). No liability for damage caused by incorrect use of products is accepted by the entrepreneur.